Carpet Cleaning Frequently-Asked Questions
Yes, the Pros will move furniture free of charge. Although we can not move pool tables, electronics, pianos, beds, china cabinets, dressers with mirrors and similar items. We will move most furniture that can be safely moved. After the cleaning is completed, we will return it to its original place on protective padding as needed. It’s recommended you remove items off of your furniture like electronics, plants, lamps and knick-knacks.
As we are cleaning, the equipment is vacuuming the entire time, but it is suggested to do a light vacuuming of the main traffic areas.
On average, it will take approximately 20 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.
Humidity, temperature and air flow to the area all impact the dry time. Your carpet should be completely dry within 8 – 24 hours. Utilizing fans and turning your air conditioning or heating system on, depending on the time of year, can help improve drying time. Your carpet can immediately be walked on after cleaning, but please avoid wearing street shoes. Wearing clean rubber soled shoes is highly recommended.
No, all spots or stains cannot be guaranteed to be removed. Some substances are very stubborn and can permanently discolor the carpet fibers. Type/quality and age of the carpet also play a role in the stain removal process. Our team will attempt to determine if this is the case prior to cleaning, but they are not always able to make this determination before attempting to remove the spots.
As the carpet dries, these bubbles or ripples should start to lay flat again. Once it is dry they should be virtually unnoticeable. This is usually a sign that the carpet was in need of re-stretching prior to the cleaning. If these ripples do not go away after it is completely dry, please contact your local Carpet Cleaning Pro.
Most manufacturers apply a soil protectant. Most carpet manufacturers recommend that you have the protector reapplied about once a year.
Specially-formulated protectors help carpet and upholstery resist soiling from dry dirt, water and oil-based spills by wrapping a protective coating around each fiber. This gives you more time to clean up spots and spills before they soak into the fibers, helping you maintain your carpet’s beauty and longevity. Plus, it makes vacuuming and cleaning up spots easier.
Yes, manufacturers suggest having upholstered furniture regularly professionally cleaned every 12-24 months depending on use.
Yes. Your fabric will be tested to determine which cleaning method will be the safest and most effective.
Normal drying time is between 6-12 hours. The cleaning method, based on your upholstery fabric, along with optional protector application, determines the drying time.
Dirt builds up over time and dulls the tile’s appearance, discoloring your grout. A thorough, professional tile and grout cleaning is the only way to remove the dirt that is trapped in your grout.
There is variety of color with natural stone. It is varied and no two pieces look the same. Ceramic/porcelain tile has repeating patterns and colors throughout. If you are unsure of the type of flooring you have, our team can determine the type of flooring you have in your home.
Many factors must be considered when determining the frequency of cleaning. A cleaning can last 6 to 18 months. Foot traffic, children, pets, and routine floor maintenance will impact the regularity of your tile and grout cleaning.
Due to its porous nature, grout absorbs soil and spills. A sealant application will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout.